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Service Drive Manager

Job Locations US-CA-Ontario
Job Post Information* : Posted Date 2 weeks ago(4/10/2024 6:46 PM)
ID
2020-1459
Category
Service
Min
USD $8,000.00/Mo.
Max
USD $16,000.00/Mo.

Overview

The Service Drive Manager manages all service drive related staff to ensure a fantastic customer experience. This individual is responsible for the training, development, coaching and counseling of the service drive staff.

The ideal candidate has a high school diploma or GED, two or more years Automotive Service Management and two or more years as a TOP Service Advisor, and a strong technical and customer service performance record. He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.

 

 

In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.

Responsibilities

  • Train, develop and motivate the servie drive staff and monitor their performance.
  • Ensure that the service department meets all customer satisfaction (CSX) and financial goals.
  • Ensure that the service drive staff follows and adheres to the service department process, FCA guidelines as well as the laws that govern the repair order/repair invoice process.
  • Stay up to date on product changes and new products.
  • Attends all staff meetings, trainings, and educational classes as required.
  • Helps educate/train new staff members.
  • Problem solving, reporting research results, attention to detail.
  • Continually learn about product updates, features, accessories to better assist customer needs.
  • Establish personal goals that are consistent with the dealerships standards of productivity and devise a strategy to meet those goals.
  • Follow all company policies and procedures.
  • Demonstrate behaviors consistent with the Company's Values in all interactions with customers, coworkers and vendors.
  • Product knowledge & safety.
  • Patience and high energy personality, computer literate management.
  • Performs other duties as assigned

Qualifications

  • Two or more years Automotive Service Management experience a MUST!
  • Two or more years as a TOP Service Advisor a MUST!
  • Jeep, Chrysler, Dodge experience PREFERRED!
  • Experience managing 15+ employees preferred.
  • CDK and FCA WI-ADVISOR knowledge PREFERRED.
  • Great attitude with high-energy personality.
  • Pleasant/friendly demeanor and an outgoing personality.
  • Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
  • Excellent interpersonal skills to interact professionally with customers, vendors, and staff.
  • Basic computer and internet skills.
  • Professional appearance and work ethic.
  • Self-Starter and Self-Motivator.
  • Ability to work well in a process driven environment.
  • Bilingual a PLUS!

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